Privacy Policy
Infinity Infusions
Effective Date: 16/02/2026
1. Introduction
Infinity Infusions (“we”, “us”, “our”) is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store, and disclose personal and health information in accordance with the Australian Privacy Principles (APPs).
By using our website or services, you consent to this Privacy Policy.
2. What Information We Collect
We may collect the following information:
Personal Information
Full name
Date of birth
Address
Phone number
Email address
Health Information (Sensitive Information)
Medical history
Current medications
Allergies
Treatment records
Consent forms
Clinical notes
Website Information
IP address
Browser type
Pages visited
Booking data
Health information is classified as sensitive information and is handled with additional care.
3. How We Collect Information
We collect information when you:
Book an appointment
Complete medical or consent forms
Contact us by phone, email, or website
Attend the clinic
Use our website
Information is collected directly from you unless it is unreasonable or impractical to do so.
4. Why We Collect Your Information
We collect your information to:
Assess clinical suitability for IV therapy
Provide safe treatment
Maintain medical records
Communicate with you
Process payments
Meet legal and regulatory obligations
Improve our services
We only collect information that is reasonably necessary for these purposes.
5. Medical Oversight & Information Sharing
As part of our nurse-led model, your health information may be shared with:
Our prescribing medical practitioners
Pathology providers (if required)
Other healthcare professionals involved in your care
This occurs strictly for clinical purposes.
We do not sell or rent your information.
6. Storage & Security
Your information is stored securely using:
Password-protected clinical systems
Encrypted digital records
Locked physical files (where applicable)
Access is limited to authorised staff only.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
7. How Long We Keep Your Records
Medical records are retained in accordance with NSW and Australian healthcare record retention requirements.
Typically:
Adult health records: minimum 7 years
Children: until age 25
8. Disclosure of Information
We may disclose your information:
With your consent
To healthcare providers involved in your care
Where required by law
In serious threats to life or safety
We do not disclose information overseas unless legally required or explicitly consented to.
9. Accessing or Correcting Your Information
You may request access to or correction of your personal or health information by contacting us.
We will respond within a reasonable timeframe.
10. Cookies & Website Analytics
Our website may use cookies or analytics tools to improve functionality and user experience.
You may disable cookies in your browser settings.
11. Complaints
If you believe your privacy has been breached, please contact us first so we can resolve the issue.
If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always appear on our website.